Technical Services Specialist

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Responsibilities:

• Provide technical support to clients via phone, email, and chat
• Troubleshoot and resolve technical issues related to our products and services
• Collaborate with other teams to ensure timely resolution of client issues
• Continuously improve technical knowledge and skills through training and self-study

Skills:

As a Technical Service Associate, you will utilize your excellent communication and problem-solving skills to provide exceptional technical support to our clients. You will use your technical knowledge to troubleshoot and resolve issues related to our products and services. Your attention to detail and organizational skills. Additionally, you will collaborate with other teams to ensure timely resolution of client issues. Finally, you will continuously improve your technical knowledge and skills through training and self-study to provide the highest level of customer service and satisfaction.

Alternative Duties

1. May assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
2. May assist with special duties and assignments as needed to support the efficient functioning of the store.

General Results and Responsibilities

1. Adheres to all company policies, procedures, standards and business ethics codes.
2. Maintains professional communications when interacting with customers and coworkers. Treats all customers and coworkers with a helpful and courteous attitude.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities.  Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Minimum Qualifications:     

• 3+ years of experience in technical support or related field
• Education in the HVAC field
• Excellent communication and problem-solving skills
• Ability to work independently and in a team environment
• Strong attention to detail and organizational skills

Preferred Qualifications:

• Experience in the HVAC industry.
• High level of experience with computers.
• Certifications in relevant technical fields

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:  While performing the duties of this job, the employee may be required to lift, carry, and load up to 75 pounds occasionally, throughout the day; climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.     

Work Environment:  Most work is performed in a controlled environment (classroom).  Occasional sight visits, outdoor training, and other circumstances may present outdoor working conditions.

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture: 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.