Job Title: IT Support Duration: 9 months Work Location: Harrisburg, PA
Key Responsibilities:
You will be a team member of the Technical Services Support Team.
This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:
Create PowerShell scripts for reporting and automation.
Microsoft Teams video, meetings, collaboration support.
Office 365 productivity application support.
Troubleshoot desktop/laptop/mobile device issues hardware and software.
Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.
Qualifications/Requirements
Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.
Expert Level - providing Microsoft Windows OS support in an enterprise environment.
Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.
Highly Proficient - Active Directory, Groups/Users/Group Policy Management.
Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.
Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.
Highly Proficient - supporting mobile users, laptops/tablets/smart phones.
Highly Proficient - troubleshooting web browser application issues.
Change oriented actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
Strong analytical skills strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
Strong team player collaborates well with others to solve problems and actively incorporates input from various sources.
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.