Technical Site Operations Manager - Sacramento, CA

Technical Site Operations Manager (TSOM)

Join Xerox as a Technical Site Operations Manager (TSOM), where you will lead onsite Managed Print Services (MPS) operational support activities for customer environments in Sacramento, CA. In this role, you will oversee day-to-day operational performance, technical support coordination, device compliance, and process improvement initiatives to help ensure service excellence and customer satisfaction. You will serve as a key operational contact for customers while collaborating closely with technical, service, and project management teams.

Why Join This Team:

• Lead operational support activities within a dynamic customer-facing environment
• Collaborate with cross-functional technical and service delivery teams
• Contribute to process improvement and operational efficiency initiatives
• Work with advanced print infrastructure, device management, and monitoring technologies
• Play a key role in maintaining customer satisfaction and operational performance

What You Will Do:

• Coordinate and support MPS implementation, deployment, and operational activities onsite
• Monitor service tickets, manage escalations, and support SLA compliance efforts
• Serve as the primary operational contact for customer support and communication activities
• Support device configuration, firmware updates, print queue coordination, and asset management
• Develop and maintain operational procedures, documentation, and process improvement initiatives

What You Need to Succeed:

• Bachelor's degree or equivalent relevant professional experience
• Strong troubleshooting and technical support experience within customer environments
• Excellent problem-solving, task management, and process management skills
• Strong customer service and communication skills with the ability to manage multiple priorities
• Ability to work independently while collaborating effectively across technical and operational teams

How We Set You Up for Success:

• Collaborative support from project management, technical, and operations teams
• Opportunities to work with enterprise print and device management technologies
• Exposure to process improvement and operational leadership initiatives
• Structured operational processes and tools to support service delivery excellence
• Environment focused on customer success, continuous improvement, and professional growth