Roles & Responsibilities
Solution Architecture & Design
- Design monitoring and observability strategies using Dynatrace including dashboards, synthetic monitoring, APM, infrastructure monitoring, and Davis AI insights.
- Architect end to end solutions using BMC Helix Operation Management(BHOM) and Helix ITSM Suite, including Incident, Problem, Change, Asset, Service Request, and CMDB.
- Understanding of SAM (Software Asset Management) and license optimization solutions using Flexera.
- Develop integration architecture between Helix, Dynatrace, Flexera, and external systems via APIs, web services, and event frameworks.
- Ensure alignment with ITIL, enterprise architecture standards, and security/compliance requirements.
Implementation & Delivery
- Roll out Dynatrace agents, tagging strategies, baselines, alerts, and distributed tracing.
- Manage migration initiatives, including onprem to SaaS migrations for Helix Operation Management or Dynatrace Cloud.
- Assist in building automated workflows, orchestration, and event correlation.
- Perform solution validation, testing, performance optimization, and documentation.
- Implement service mapping and discovery with BMC Helix Discovery
- Lead deployment, configuration, and customization of BMC Helix modules.
Stakeholder Engagement
- Work closely with service owners, business analysts, developers, and operations teams.
- Translate business requirements into scalable technical designs.
- Conduct architecture reviews and provide best practice recommendations.
- Present solution blueprints, technical roadmaps, and operational guidelines.
Governance & Best Practices
- Establish ITSM process maturity models and design process improvements.
- Define monitoring standards, tagging frameworks, and observability KPIs.
- Lead CMDB governance initiatives ensuring accuracy, reconciliation rules, and data quality.
- Drive automation initiatives to reduce manual effort and improve service reliability.
Support & Troubleshooting
- Provide Level 3 architectural support for complex ITSM and monitoring issues.
- Guide teams on root cause analysis, performance tuning, and incident reduction through observability insights.
- Oversee patching, upgrades, and maintenance of BMC, Dynatrace, and Flexera platforms
Generic Managerial Skills, If any
Process & Frameworks
- Strong understanding of ITIL v4 principles.
- Knowledge of ITOM, AIOps, observability frameworks, and CMDB be st practices.
- Experience with enterprise architecture frameworks (TOGAF preferred).
Soft Skills
- Excellent communication and customer facing presentation skills.
- Strong analytical, problem solving, and documentation abilities.
- Ability to lead cross functional technical teams and drive solution adoption
Salary Range: $130,000 - $150,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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