Technical Solution Specialist

POSITION SUMMARY

We are seeking a Technical Solution Specialist to lead and support field deployment of Vertiv One Core system. This role will provide technical liaison for service deployment team along with product and engineering key stakeholders to address technical issues. The ideal candidate will possess deep expertise in thermal management, fluid management, and system architecture for hyperscale prefabricated data center. Will partner with counterpart Technical Solution Specialist for Power Management Business unit while driving continuous improvement.

RESPONSIBILITIES

• Lead the support of AI data center solutions including cooling modules, SmartRun IT superstructure, hydro modules, and heat rejection systems.
• Mentor and support team members, fostering a collaborative environment and promoting technical growth within the team.
• Work closely with R&D and Offering teams to integrate new technologies-including Direct Liquid Cooling (DLC), CoolChip CDUs, and CoolLoop Trim Coolers-into existing systems effectively.
• Implement best practices and innovative solutions to enhance deployment processes, targeting up to 50% reduction in deployment time and on-site labor.
• Identify and resolve issues related to cooling and monitoring system performance, including diagnosing problems across chilled water networks, primary/secondary fluid networks, CDU systems, and Vertiv Unify platform integration.
• Provide technical support across mechanical, thermal, quality, monitoring, and control systems to ensure seamless integration and performance of OneCore solutions.
• Support Factory Acceptance Testing (FAT), on-site commissioning, and quality control activities throughout the deployment lifecycle.
• Conduct and interpret fluid sample analyses including glycol concentration, pH levels, conductivity, particulate contamination, and biological growth-to proactively identify system degradation, ensure coolant quality standards are maintained, and recommend corrective actions for primary and secondary fluid networks.
• Onsite travel to address escalated issues, attend customer meetings, and support construction phase activities including site management and assembly supervision.
• Lead the development and maintenance of technical documentation and support content for OneCore products and reference designs.
• Communicate effectively to understand customer needs, provide technical support, and resolve issues, ensuring high levels of customer satisfaction.
• Monitor industry trends and emerging technologies in modular/prefabricated data center construction, AI-ready cooling systems, and liquid cooling infrastructure, providing recommendations for incorporating advancements into current processes.
• Stay abreast of relevant codes and standards for cooling systems, fluid networks, and data center thermal infrastructure.
• Stay informed about new products, revisions, updates, and upgrades that may affect OneCore system operation, including SmartRun, cooling technologies, and Unify platform updates.

QUALIFICATIONS

• Bachelor''s degree in Mechanical Engineering, Electrical Engineering, Data Center Engineering, or a related field required. Master''s degree is a plus.
• Minimum of five years experience interacting with customers on a technical level required.
• Working knowledge of chilled water systems, primary/secondary fluid networks, and water quality management is a plus.
• Experience with fluid sample analysis, including interpreting results for glycol concentration, pH levels, conductivity, particulate contamination, and biological growth to ensure system integrity and performance.
• Experience and knowledge of Vertiv cooling products (CDUs, chillers, adiabatic coolers, CoolLoop Trim Coolers) is a plus.
• Deep expertise in thermal management systems and proven ability to optimize complex cooling architectures.
• At least 5 years of experience in data center thermal infrastructure.
• Excellent writing and verbal communication skills.
• Excellent organizational and time management skills.
• Strong leadership skills with a proven ability to direct, build, and lead technical teams.
• Possess a positive attitude and flexibility in a rapidly changing environment.
• Detail oriented and self-motivated with the ability to work without direct supervision.
• Proficient PC skills including all Microsoft Office products, web-based technologies, and monitoring/BMS platforms.
• Must be able to read and interpret electrical diagrams, piping drawings, and blueprints.
• Strong skill sets: Customer service skills, troubleshooting skills, Safety minded, Microsoft Office and web-based technology, Mechanical aptitude.
• Working knowledge of data center infrastructure is a plus.
• Interpersonal Skills, Professional, Reliable, Team Player.

POSITIONS ELIGIBILITY REQUIREMENTS

• 20% travel will be required, work flexible schedules, and maintain valid driver's license.
• Position is based in Westerville, OH.