Technical Solutions Engineer I

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Technical Solutions Engineer I

Job Title: Technical Solution Engineer I
Department: Sales
Reports to:  Regional Sales Manager
Location:  Mulberry, Florida
Shift: 1st
 

Purpose / Summary:
Develop and maintain the knowledge on customers’ systems and applications.  Work closely with the sales team to optimize and trouble shoot any of the customer systems.  Be involved on site visits as needed to analyze the systems/pump operation, and build up the relationships and trust of our key customers together with the sales team.  Follow up with necessary KSB GIW teams, and ensure  tasks are closed in a timely manner. Support the sales growth for all KSB products and services.

Duties and Responsibilities:

Provide system analysis and support with the customer and KSB GIW.  Troubleshoot and recommend solutions for existing and new applications.  Aid in providing recommendations to optimize maintenance and operational procedures on the customer sites, including preparation of the technical documentation and investigation reports related to application improvements. Establish and facilitate intercompany relationships. Assist other team members as needed with customer support , including joint customer visits. Early recognition of any conflicts/problem areas for a quick resolution. Assist the rest of the sales team with developing appropriate strategies, goals, tactics, etc. for the benefit of the region and GIW. Available after hours and on weekends for customer emergencies. Comply with the company rules, policies and procedures. Other duties as assigned by the Regional Sales Manager.

Employment Requirements (minimum):

Education:

• Engineering Degree or Technical Diploma with 5 years of industry experience.

Knowledge & Experience:

• Mechanical and Technical aptitude (Should be capable of reading and understanding drawing layouts and parts sheets
• Develop an understanding of pumping systems and customer applications
• Develop fluency in KSB GIW pump selection tools
• Working knowledge of Microsoft Word and Excel
• Proficient in English written and verbal communication skills
• Partnership and collaboration with internal teams and external customers
• Organization, communication, report generation
• Growth drive

Physical Requirements:

• Primarily desk-type duty
• Frequent walking and standing

Travel Requirements:

 Join KSB GIW team for customer site visits as needed.

GIW Industries, Inc. (A KSB Company) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GIW Industries, Inc. (A KSB Company) makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.