Solutions Engineer - Data Center Stefanini
Somerset, NJ1 day agoRemote
- Temporary
- Contractor
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Skills
- Alliance/Partner Managementunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Data Analysisunmatched
- Data Collectionunmatched
- Debugging Skillsunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- Health Planunmatched
- Identify Issuesunmatched
- Legalunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Problem Solving Skillsunmatched
- Product Engineeringunmatched
- Resolve Customer Issuesunmatched
- Risk Managementunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Trend Analysisunmatched
Description
Our Client, a Technology company, is looking for a Technical Solutions Engineer (II) for their New York City, NY / Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- With minimal guidance, identify opportunities and build solutions to improve support or empower customers to solve issues on their own using self-service tools and documentation.
- Contribute to the organization by frequent cross-functional engagement with peers and leading OKRs that require collaborating across teams.
- Troubleshoot complex customer issues with some guidance and a deep understanding of our products and infrastructure.
- Troubleshoot technical issues by generating and analyzing relevant data, proposing fixes, and validating solutions with minimal direct guidance.
- Escalate or triage issues to other teams (e.g., product engineering, legal) as appropriate.
- Coordinate with other teams to ensure the issues are resolved in a timely manner and identify patterns to mitigate risks in the future.
- Collect and aggregate data using various techniques to inform product decisions as part of transactional case work with minimal guidance.
- Identify trends and insights to improve operational efficiency and customer experience building upon standard data sources.
- Help to build and maintain strategic relationships across teams with key stakeholders to provide quality technical support and services.
- Help enhance customer support experience through case work and proactive engagement with internal and cross-functional teams.
- Escalate issues to maintain strong customer/partner relationships.
- Ability to read and debug code (as needed) to troubleshoot customer issues with minimal guidance.
- Learn new coding tools and languages as needed to contribute towards troubleshooting or other internal tools.
- Proactively (e.g., through understanding a pattern) file issue reports against Product, SRE, Documentation, and Procedures.
- Document desired behavior and/or steps to reproduce, drive bugs to resolution.
- Identify code-level root cause for product bugs, customer issues, or support tools, as needed.
- Promptly and independently resolve technical incidents and escalations leveraging relevant tools and effective communication to all stakeholders internally and externally.
- Assist in scoping, planning, and delivery of a large portion of the project for supported programs across teams as needed.
Requirements:
- Data-driven analysis and reporting
- Domain specific knowledge
- Programming
- Debugging and troubleshooting
- Technical documentation
- Technical acumen
- Industry knowledge
- Systems thinking
- Customer-service skills
- Code comprehension
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | New York City, NY |
| Industry | Management Consulting Services |
| Salary | $80.02–$107.79 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
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