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IT Support Jobs in Columbus, OH

Technical Specialist 4

UNICON International, Inc.

Columbus, OH

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JOB DETAILS
SALARY
$156,000–$161,000 Per Year
SKILLS
Agile Programming Methodologies, CSS (Cascading Style Sheet), Communication Skills, Content Development, Content Management, Content Management Systems (CMS), Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Government, Government Regulations, HTML (HyperText Markup Language), Image Manipulation, Internet Portal, JavaScript, Product Support, Software Administration, State Government, Training/Teaching, Training/Teaching Curriculum, User Interface/Experience (UI/UX), Vision Plan
LOCATION
Columbus, OH
POSTED
2 days ago
Job Title: Technical Specialist 4
Location: Columbus, OH
Work Model: Onsite
Compensation: $156-161k

POSITION OVERVIEW
Client is seeking a contractor position that is needed to handle the duties and responsibilities of the currently vacant Training Developer position on the UX Team.
This position requires a unique combination of technical skills and communication skills that is difficult to find within the constraints of State employment

WHAT YOU WILL BE DOING
This resource will provide training, guidance, and product support for 1200+ agency, board, and commission (ABC) users who use the Client Platform to create and maintain content for their websites and applications. This role will be crucial in maintaining Client's new training curriculum that supports Contentful CMS users. This resource will also be critical in providing UX support that is needed to migrate the 160+ websites from the old HCL CMS to the new CMS.

This resource will support client in communicating to ABC users, through various channels, when it comes to issues and upcoming changes related to client-supported applications and websites.

Additionally, this resource will provide day-to-day support to ABC users who have questions or issues when it comes to using the following client applications to update and maintain their public-facing websites:
• HCL CMS
• Contentful CMS
• Cloudinary
• Form.IO
• Audience Manager
• Developer Portal

WHAT’S NEEDED
Training curriculum management; Employee training & development; Training methodologies Required Web design, user interfaces and user experience; and tools including HTML and image editing Required
Information Architecture principles Required User journey, User Studies, Journey Pathing Required Vendor relations Required
Technical Skills Required:
• Content Management Systems (CMS) Required Technical Skills Required:
• Contentful Required Training Development Software Required
• Basic understanding of HTML, CSS, and/or JavaScript Required Agile Methodology Required
• Understanding of the HCL Web Content Manager portal tool Highly desired
• Experience with the InnovateOhio Platform or similar government platforms Highly desired
• Understanding of Ohio State Government Processes and Regulations Highly desired

COMPENSATION & BENEFITS
• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

ABOUT UNICON

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About the Company

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UNICON International, Inc.

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