Analysis Skills, Communication Skills, Consulting, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Identify Issues, Microsoft Active Directory, Needs Assessment, Problem Solving Skills, Project Tracking, Project/Program Management, Resolve Customer Issues, Resource Leveling, Sales Management, ServiceNow, Technical Analysis, Technical Support, Technical Writing
NCDOT-805988
Technical Specialist
Required / Desired Skills
- Advanced level resource with specialized knowledge and experience in account management administering Active Directory. (Required 3 Years)
- Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. (Required 3 Years)
- Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity. (Required 3 Years)
- Advanced knowledge of appropriate security measures of the organization. (Required 3 Years)
- Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. (Required 3 Years)
- Ability to analyze and assess client needs to develop effective and appropriate solutions. (Required 3 Years)
- Knowledge and skills from a range of technologies to address work assignments. (Required 3 Years)
- Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. (Required 3 Years)
- Ability to document solutions that solve client problems and clearly presents these solutions. (Required 3 Years)
- Analysis of technical and user documentation for technical assistance and support. (Required 3 Years)
- Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. (Required 3 Years)
- Demonstrates a customer orientation and effectively communicates verbally and in writing. (Required 3 Years)
- Provides excellent customer service to individual clients and to other team members. (Required 3 Years)
- Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. (Required 3 Years)
- Demonstrates initiative in solving problems associated with projects and daily work. (Required 3 Years)