Answer customer calls/emails and develop quotations relating specifically to the technical area – brushes, brush holders, and molded brushes. Typical customer base is end users, distributors or OEM customers.
Respond to customer concerns, issues, and questions and enter, route, and expedite orders as needed to ensure timely delivery of the product to customers.
Be the subject matter specialist to help the customer to the right product.
Receive samples and use measuring tools to gather dimensions and document.
Quote customers on samples received
Enter orders from phone calls, turning into orders.
Work with design and production employees to communicate customer needs and identify production solutions.
Produce and distribute customer quotes and perform technical product costing and pricing functions to come up with the right output.
Work very closely with other Technical team members to learn and collaborate
Enter data into company data base include master maintenance data base such as Customer Documentation and Application database for future reference.
Help customers by directing them to stock parts when feasible, with guidance learn what features are more flexible.
Generate customer notes and attend department/production meetings as required.
Education and/or Experience 2 years of Technical School A minimum of 3 years of Customer Service within a technical setting preferred
Numbers & Facts
Location
Milwaukee, Wisconsin
Website
http://core-usa.com
Skills
Customer Support/Serviceunmatched
Data Entryunmatched
Distribution Channelunmatched
Documentationunmatched
OEM (Original Equipment Manufacturer)unmatched
Order Processingunmatched
Product Costingunmatched
Product Pricingunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Time Managementunmatched
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