Customer Support/Service, Documentation, Network Configuration Management, Network Routers, On Site Support, Operational Support, Problem Solving Skills, Production Systems, Technical Support
Location: Pittsburgh, PA - Hybrid
Job Type: Full Time / Contract to Hire
Work Authorization: No Sponsorship
The A.C.Coy company has an immediate opening for a Technical Specialist. Ideal candidates must have 5+ years of prior Service Desk or Operations support experience. Must be available to work third shift (11pm-7am Tuesday - Saturday).
Responsibilities:
- Operations team provides 24X7X365 on-site support
- Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the teams are notified
- Perform equipment/network/fiber installs and decommissions
- Handle production changes and system turnovers
Qualifications:
Education:
- Bachelor's degree - Preferred
Experience Required:
- IT Service Desk or Operations support - 5+ years
- Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years
- Installation and decommissioning of equipment/network/routers/servers
- Documentation experience - able to provide detailed write up of problem and resolution