Technical Specialist

Little Rock, AR (Central Arkansas Territory)

Full-Time | Monday-Friday with after hours as needed

$50,000-$60,000

About Datamax

At Datamax, we are committed to Creating Raving Fans-for both our customers and our employees. For over 65 years, we've built our reputation on rapid response, resourceful solutions, and delivering real return on technology investments.

About the Role

Datamax of Arkansas is seeking a customer-focused IT Support Technician / Technology Specialist to provide external end-user support, hardware and software maintenance, network administration assistance, troubleshooting, and IT project support. This role serves as a critical bridge between users, vendors, and internal technology teams, ensuring reliable technology operations across the organization.

The ideal candidate is a self-starter with strong technical aptitude, excellent communication skills, and the ability to diagnose and resolve technology issues quickly while maintaining a high level of customer service. This is an excellent role for someone looking to grow from help desk support into systems administration, network administration, or infrastructure engineering.

Responsibilities

Desktop & End-User Support

• Provide first- and second-level technical support for external clients.
• Troubleshoot hardware, software, operating system, and application issues.
• Configure user accounts, cloud services, devices, and workplace technology.
• Deliver professional customer service via phone, remote support, and in-person interactions.

Hardware & Software Administration

• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and software applications.
• Support Microsoft Windows on premises / cloud environments and productivity platforms.
• Coordinate with internal teams and external vendors to resolve technical issues.

Network Support

• Assist with LAN, WAN, wireless, firewall, and infrastructure support.
• Work with network vendors and service providers when escalation is required.
• Support technologies including Cisco, SonicWall, Datto, WatchGuard, Active Directory, Microsoft Servers, Exchange, VMware, and Hyper V environments.

Troubleshooting & Problem Resolution

• Investigate and resolve complex technical issues affecting users and business systems.
• Diagnose problems resulting from system upgrades, patches, hardware failures, and application changes.
• Prioritize multiple support requests while maintaining service quality.
• Clearly document problem resolution in ticketing system.

IT Projects & Team Collaboration

• Participate in technology deployments, testing, upgrades, and infrastructure projects.
• Assist IT leadership with planning and implementation initiatives.
• Maintain accurate documentation and follow established processes and procedures.

Qualifications

• 4+ years of IT support, help desk, desktop support, or network support experience.

• Experience supporting Windows Server and Active Directory environments with exceptional troubleshooting and analytical skills.

• Experience interacting directly with end users in a professional support capacity with a customer-first mindset.

• Ability to multitask and prioritize competing demands.

• Earn technical certifications and continuously develop skills.

• Technical Skills:

• Windows Desktop administration.

• Windows Server implementation and management.

• Active Directory migration and management experience.

• Network troubleshooting and infrastructure support.

• Hardware repair and maintenance.

• Microsoft Exchange and Microsoft cloud ecosystem management.

• Virtualization platform implementation and management experience (Hyper V preferred).

• Firewall technologies (SonicWall, Cisco, WatchGuard) preferred.

• Certifications:

• CompTIA A+

• CompTIA Network+

• MCSA, MCSE, or equivalent Microsoft certifications

• Other relevant infrastructure or networking certifications are valued.

What We Offer

• Base Salary: $50,000-$60,000
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement & professional development
• Life insurance + FSA
• Employee assistance program
• Employee referral program

Why Join Datamax?

At Datamax, you will have the opportunity to make a meaningful impact within a growing organization while collaborating with talented professionals who are committed to delivering exceptional service to our customers. We value teamwork, innovation, and continuous improvement, and we invest in the success of our employees. If you are ready to build a rewarding career in sales with a company that values growth, support, and success, Datamax is the place for you.

Datamax is proud to be an Equal Opportunity Employer. We are also a drug-free workplace that requires candidates to submit and pass a drug screening prior to employment.