Technical Success Account Manager, Google Cloud Consulting

Google

Sunnyvale, CA

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JOB DETAILS

SKILLS

Architectural Analysis, Best Practices, Business Administration, Capacity Management, Cloud Architecture, Cloud Computing, Computer Networks, Computer Science, Computer Security, Computer Skills, Consulting, Customer Relations, Customer Support/Service, Database Technology, Enterprise Architecture, Equal Employment Opportunity (EEO), Executive Relationships, GCP (Good Clinical Practices), Leadership, Leading Edge Technology, Metrics, Organizational Skills, Product Engineering, Product Management, Product Planning, Release Management/Engineering, Risk Management, Sales Management, Software Development, Technical Leadership, Technical Presentation, Technical Strategy, Technical Support

LOCATION

Sunnyvale, CA

POSTED

17 days ago

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
10 years of experience in a customer-facing technical role.
Experience with cloud computing concepts and enterprise architecture principles (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications:

MBA or Master's degree in a Management, Technical, or Engineering field.
Professional technical certifications.
Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.

About the job

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You will be responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serve as the customer’s trusted technical advisor, translating complex business objectives into technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.

In this role, you will require independently forging strong executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical accuracy across the customer’s GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $174000 - $253000 (USD) + 20% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via workshops.
Drive platform stability and excellence through architectural health assessments.
Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer Software

EMPLOYEE BENEFITS

Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria

FOUNDED

1998

WEBSITE

https://goo.gle/4dbno6V

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