Technical Success Account Manager, Google Cloud Consulting

Technical Success Account Manager, Google Cloud Consulting

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corporate_fareGoogleplaceSan Francisco, CA, USA; Austin, TX, USA; +5 more; +4 more

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Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Austin, TX, USA; Kirkland, WA, USA; Seattle, WA, USA; Sunnyvale, CA, USA; New York, NY, USA.

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks).
• Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences).
• Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures).

Preferred qualifications:

• MBA or Masters degree in a Management, Technical, or Engineering field.
• Relevant technical professional certifications.
• Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization.

About the job

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud's most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You will serves as the customer's trusted technical advisor, translating complex business objectives into structured technical governance and modern, resilient cloud architectural strategies. You will advocate adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders.

This role requires independently forging strong executive relationships, advocating the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical excellence across the customer's GCP footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud's Product and Engineering teams, ensuring continuous service improvement and feature development.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $174000 - $252000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly robust, scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.