This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Bethesda Maryland office. The available shifts are Monday through Friday from 8:00 am - 5:00 pm CST with the opportunity for occasional overtime on Saturdays and Holidays.
Key Responsibilities
Accepting support requests from several channels (chat, phone, email)
Effective management of multiple cases using the Zoho Desk ticketing system
Providing support to the Inside Sales and Sales Engineering Teams
Testing and evaluating new technologies
Developing camera support files
Performing other related duties as assigned
Skills, Knowledge & Expertise
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with or the ability to quickly learn an array of hardware and software
Intermediate knowledge of networking
Intermediate knowledge of Linux
Minimum of two years of relevant experience
Job Benefits
Why Work for Us?:
Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.
Why Your Work Matters
Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
Numbers & Facts
Location
Bethesda, Maryland
Salary
$19 Per Hour
Skills
Access Controlunmatched
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Call Volumeunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Electronicsunmatched
Inside Salesunmatched
Interpersonal Skillsunmatched
Linux Operating Systemunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Safety/Work Safetyunmatched
Sales/Support Engineering (SE)unmatched
Surveillanceunmatched
Technical Supportunmatched
Telephone Skillsunmatched
Testingunmatched
Writing Skillsunmatched
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