This is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Austin, TX headquarters. The available shifts are Monday through Friday with the opportunity for occasional overtime on Saturdays and Holidays.
Key Responsibilities
Accepting support requests from several channels (chat, phone, email)
Effective management of multiple cases using the Zoho Desk ticketing system
Providing support to the Inside Sales and Sales Engineering Teams
Testing and evaluating new technologies
Developing camera support files
Performing other related duties as assigned
Skills, Knowledge & Expertise
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Professional and pleasant telephone manner
Ability to explain technical issues to technical and nontechnical employees and customers
Strong analytical and problem-solving skills
Proficient with or the ability to quickly learn an array of hardware and software
Intermediate knowledge of networking
Intermediate knowledge of Linux
Minimum of two years of relevant experience
Numbers & Facts
Location
Austin, TX
Salary
$18–$21 Per Hour
Skills
Analysis Skillsunmatched
Call Volumeunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Electronicsunmatched
Inside Salesunmatched
Interpersonal Skillsunmatched
Linux Operating Systemunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Sales/Support Engineering (SE)unmatched
Technical Supportunmatched
Telephone Skillsunmatched
Testingunmatched
Writing Skillsunmatched
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