JOB REQUIREMENTS
Knowledge, Skills and Abilities:
Help Desk experience supporting proprietary software applications a must!
Strong troubleshooting and critical thinking skills
Strong attention to detail
Excellent customer service skills
SQL Database experience
Excellent verbal and written communication skills
Ability to work independently, but also successfully work on a team and foster a team environment
Ability to take ownership of assignments and customer satisfaction
Ability to successfully manage multiple tasks and priorities daily
Enthusiastic and driven to succeed
Strong desire to learn
Working knowledge of various Windows operating systems
Experience with writing Generative AI prompts and writing scripts (VBScript and JavaScript) preferred
**Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship at this time
JOB RESPONSIBILITIES
Taking incoming service calls
Working with customers directly
Connecting to customer sites to resolve technical issues related to our proprietary software
Coordinating and delivering current software releases to customers
Answering customer questions
Mentoring co-workers
Maintaining and protecting healthcare data by keeping confidential information
Contributing to team success by accomplishing related results as needed
JOB DESCRIPTION
Position Summary
We are looking for an experienced Technical Support Analyst to support our healthcare documentation and speech recognition software for our customers.
The ideal candidate would have proprietary application installation and support experience, troubleshooting and problem-solving skills, database experience, as well as solid customer communication and relations skills. Experience in the healthcare industry is a plus. This is a remote position with some travel required. Hours are 8am-5pm EST.
Established in 1914, Dolbey and Company, Inc. is a locally owned and operated medical documentation software developer. Dolbey’s product line includes digital dictation, speech recognition and computer assisted coding solutions. With dealers across the United States and Canada, Dolbey’s client base includes many of the premier hospitals and clinics in the country.