Job Description
| Skill | Required / Desired | Amount | of Experience |
|---|
| Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management | Required | 1 | Years |
| General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams | Required | 1 | Years |
| Experience leading meetings, configuring audio equipment | Required | 1 | Years |
| Experience toubleshooting hardware and software-hands on or from a service desk | Required | 1 | Years |
| Experience creating professinal communications to users | Required | 1 | Years |
| Demonstrated success in managing and prioritizing work | Required | 1 | Years |
| Must have basic understanding of writing technical processes and instructions to simply processes for user. | Required | 1 | Years |
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed | Required | 1 | Years |
| Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. | Required | 1 | Years |
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required | 1 | Years |
| Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia | Required | 1 | Years |
| Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh | Required | 1 | Years |
| Must demonstrated success working as a team member and collaborating to achieve objectives. | Required | 1 | Years |
| Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup | Highly desired | 1 | Years |
| Excellent project management skills and ability to manage multiple priorities | Highly desired | 1 | Years |
Skills
Administrative Skillsunmatched
Analysis Skillsunmatched
Asset Managementunmatched
Educational Technologyunmatched
Electrical Wiringunmatched
Email Technologyunmatched
Establish Prioritiesunmatched
Follow Throughunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Network System Hardwareunmatched
Project/Program Managementunmatched
Research Skillsunmatched
Team Playerunmatched
Technical Supportunmatched
Technical Writingunmatched
Writing Skillsunmatched
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