Technology Support SpecialistContract Length: 3 months with the possibility of converting to a full-time employee part-time position.Candidate currently residing in Richmond, VA area is required.This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent wage (part-time) position but still at 24 hours per week.Fully onsite position.Assessing, maintaining, supporting district's technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology-related projects.Key ResponsibilitiesTechnology Needs AssessmentEvaluate district needs for hardware, software, systems, and upcoming technology projects.Track current and future initiatives, issues, concerns, and action items.Technical Support & TroubleshootingProvide technical assistance for applications, hardware, and system-related issues.Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.Systems Maintenance & DocumentationDocument, maintain, upgrade, or replace hardware and software systems.Maintain accurate district asset inventory records.Procurement & SecurityReview and recommend procurement of information technology equipment.Maintain required security controls over software and related systems.User Support & Technology GuidanceAdvise users on available technologies that support business needs.Communicate user needs to the client's IT Operations Center or VITA for additional guidance or solutions.Issue EscalationEscalate urgent issues and outages to the client's IT Operations Center, Information Security Office, and VITA as appropriate.Additional Experience (Preferred)Experience supporting office relocations, including server moves and telephone setup.Experience initiating or supporting Electronic Health Records (EHR) implementation.Required/Desired SkillsKnowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management. Required, 1 YearsGeneral knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams. Required, 1 YearsExperience leading meetings, configuring audio equipment. Required, 1 YearsExperience trouble shooting hardware and software-hands on or from a service desk. Required, 1 YearsExperience creating professional communications to users. Required, 1 YearsDemonstrated success in managing and prioritizing work. Required, 1 YearsMust have basic understanding of writing technical processes and instructions to simply processes for user. Required, 1 YearsMust be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed. Required, 1 YearsMust be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. Required, 1 YearsMust have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues. Required, 1 YearsExperience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia. Required, 1 YearsDemonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh. Required, 1 YearsMust demonstrated success working as a team member and collaborating to achieve objectives. Required, 1 YearsDemonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup. Highly desired, 1 YearsExcellent project management skills and ability to manage multiple priorities. Highly desired, 1 Years