Technical Support Analyst 3 in NOVA

Job Overview:

Pay Range: $35.00hr - $40.00hr

Requirement/Must Have:

• Must have McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
• Basic experience with the setup and support for IT presentations utilizing equipment and software.
• Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices such as printers and scanners.
• Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
• Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
• Basic experience with IT inventory control and reporting.
• Basic experience with IT staff training via in person or electronic media.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Working knowledge and experience with computer application installation, administration, and training.
• Strong verbal and written communication skills.
• Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts such as TCP/IP, DNS, and DHCP.
• Expert working knowledge and experience with Email application installation, administration, troubleshooting and training including Google Suite, PST files, calendars, and distribution lists.
• Proficient knowledge of installing, troubleshooting, and administering Windows Operating System, Microsoft O365, Microsoft Edge, and Google Chrome.
• Good understanding of Network and IT security.
• A valid driver's license and reliable personal transportation for occasional travel to satellite offices.
• Ability to pass a state background check and maintain a clean criminal history.

Responsibilities:

• Support a medical facility hosting approximately 200 IT devices including desktops, laptops, phones, printers, and mobile phones.
• Assist IT Management with integration, management, and support of the Information Technology program.
• Independently provide IT administration and technical support for agency specific software and hardware systems.
• Resolve network and infrastructure issues.
• Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Identify security vulnerabilities and report security incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor network and computer systems performance.
• Document any changes to systems, update training and system documentation, and create new procedures for solutions.
• Perform other duties as assigned.

Skills:

• McAfee Anti-Virus.
• Adobe Acrobat.
• Windows Operating System.
• Microsoft Office 365.
• Google Suite.
• LAN/WAN.
• TCP/IP.
• DNS.
• DHCP.
• Android/iOS Support.
• Hardware Troubleshooting.
• Network Security.
• Ticketing Systems.

Qualification And Education:

• Minimum 3 years of experience in technical support or desktop support roles.
• Experience supporting IT equipment in a medical or professional facility environment.
• Proven ability to communicate effectively with stakeholders and support vendors.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift 50 lbs or more.
• Ability to perform repetitive motion.
• Ability to stand for prolonged periods.
• Ability to sit for prolonged periods.
• Ability to reach, lift, walk, bend, and climb.