Job Title: Technical Support Analyst 3/IT Hardware Asset Analyst Location: 1 Hayden Drive, VA Duration: 9+ Months Interview: In-Person
Job description
Manages client s hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
Coordinate the transfer of IT assets between business units with 5 to 7 business days.
Generate, distribute, & review weekly IT asset management reports.
Complete ITSM tickets within 7 - 10 business days.
Monitor the ITSM IT Asset Management queue daily.
Updating notes with clear and accurate information to ensure that the life cycle of the ticket is accurately captured.
Correctly Managing ITAM Queue
Assist With Asset IMAC and PC Refresh process
Perform periodic inventory and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.
Skills:
Skill
Required / Desired
Amount
of Experience
IT Asset Management
Required
2
Years
Hardware Inventory Management
Required
2
Years
ITSM/Ticketing System
Required
2
Years
Microsoft Excel
Required
2
Years
Asset Lifecycle Management
Required
2
Years
Software License Management
Required
1
Years
Inventory Auditing
Required
1
Years
Feel free to forward my email to your friends/colleagues who might be available. We do offer a referral bonus! Thank you for your time and consideration. I am looking forward to hearing from you.
Numbers & Facts
Location
Hayden Drive, VA
Skills
Analysis Skillsunmatched
Apple iMacunmatched
Asset Managementunmatched
Auditingunmatched
Computer Maintenanceunmatched
Desktop PCunmatched
ISO (International Organization for Standardization)unmatched
IT Service Management (ITSM)unmatched
Inventory Managementunmatched
Microsoft Excelunmatched
Network System Hardwareunmatched
Sales Managementunmatched
Software Administrationunmatched
Software Installationunmatched
Software License Managementunmatched
Software Licensesunmatched
Technical Supportunmatched
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