Technical Support Analyst 3

Technical Support Analyst 3 - 807893
Start Date: 07/27/2026
End Date: 10/30/2026
Hours: Part Time
Location: St. Petersburg, VA Onsite

Region Name:
Virginia Information Technology Agency

This is a 3-day per week role for a total of 24 hours per week for three months. The position will then transition to a permanent Wage (part-time) position while remaining at 24 hours per week.
Assessing, maintaining, supporting district technology, including hardware, software, systems, and upcoming technology initiatives. Ensures reliable operations, provides technical assistance, and supports the planning and execution of technology-related projects. Key Responsibilities
Technology Needs Assessment

• Evaluate district needs for hardware, software, systems, and upcoming technology projects.
• Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting

• Provide technical assistance for applications, hardware, and system-related issues.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation

• Document, maintain, upgrade, or replace hardware and software systems.
• Maintain accurate district asset inventory records.

Procurement & Security

• Review and recommend procurement of information technology equipment.
• Maintain required security controls over software and related systems.

User Support & Technology Guidance

• Advise users on available technologies that support business needs.
• Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

Issue Escalation

• Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

Additional Experience (Preferred)

• Experience supporting office relocations, including server moves and telephone setup.
• Experience initiating or supporting Electronic Health Records (EHR) implementation.

About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:

Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance Group
Accident/Critical Illness Insurance
Life Insurance
401 (K)