Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Technical Support Analyst 3
Location(s): Petersburg, VA
Short Description:
This is a part-time onsite contract role (24 hours/week, 3 days/week) for an initial three-month period. The position is expected to transition to a permanent part-time wage role while continuing at 24 hours per week.
Job Description:
We are seeking an IT Support Specialist to assess, maintain, and support the organization's technology environment, including hardware, software, systems, and technology initiatives. The ideal candidate will ensure reliable IT operations, provide end-user technical support, assist with technology planning, and support technology-related projects.
Key Responsibilities:
- Assess organizational technology needs, including hardware, software, systems, and upcoming technology initiatives.
- Track ongoing and future technology projects, issues, action items, and improvement opportunities.
- Provide technical support for applications, desktop systems, laptops, peripherals, and related hardware.
- Diagnose, troubleshoot, repair, and maintain computer systems and technology equipment.
- Assist and coach users with troubleshooting computers, mobile devices, telephones, software applications, and asset management tools.
- Install, document, maintain, upgrade, and replace hardware and software as needed.
- Maintain accurate IT asset inventory and equipment records.
- Review and recommend procurement of technology equipment and related resources.
- Support software security controls and help ensure compliance with organizational IT standards.
- Advise users on technology solutions that support business operations.
- Coordinate with centralized IT teams for advanced technical guidance and support.
- Escalate critical incidents, outages, and security-related issues to appropriate IT support teams.
Preferred Experience:
- Experience supporting office relocations, including workstation, server, and telephone migrations.
- Experience participating in or supporting Electronic Health Record (EHR) implementations.
- Experience with IT asset management and inventory tracking.
- Strong troubleshooting and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities while providing timely technical support.
Work Schedule:
- Onsite
- 3 days per week
- 24 hours per week
- Initial 3-month contract with expected transition to a permanent part-time position (24 hours/week)
Skills:
| Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move | |
| Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management | Required | 1 | Years | |||
| General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams | Required | 1 | Years | |||
| Experience leading meetings, configuring audio equipment | Required | 1 | Years | |||
| Experience toubleshooting hardware and software-hands on or from a service desk | Required | 1 | Years | |||
| Experience creating professinal communications to users | Required | 1 | Years | |||
| Demonstrated success in managing and prioritizing work | Required | 1 | Years | |||
| Must have basic understanding of writing technical processes and instructions to simply processes for user. | Required | 1 | Years | |||
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed | Required | 1 | Years | |||
| Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. | Required | 1 | Years | |||
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required | 1 | Years | |||
| Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia | Required | 1 | Years | |||
| Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh | Required | 1 | Years | |||
| Must demonstrated success working as a team member and collaborating to achieve objectives. | Required | 1 | Years | |||
| Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup | Highly desired | 1 | Years | |||
| Excellent project management skills and ability to manage multiple priorities | Highly desired | 1 | Years |
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Numbers & Facts
| Location | Petersburg, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Asset Managementunmatched
- Asset Management Softwareunmatched
- Business Operationsunmatched
- Business Servicesunmatched
- Business Supportunmatched
- Cellular Telephoneunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Computer Maintenanceunmatched
- Computer Systemsunmatched
- Consultingunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Educational Technologyunmatched
- Electrical Wiringunmatched
- Email Technologyunmatched
- Establish Prioritiesunmatched
- Follow Throughunmatched
- Hardware Repairunmatched
- Hardware Upgradesunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Inventory Reportsunmatched
- Laptop PCunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Medical Record Systemunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft SharePointunmatched
- Microsoft Wordunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Needs Assessmentunmatched
- Network System Hardwareunmatched
- Operational Supportunmatched
- Peripheral Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Procurement Softwareunmatched
- Project/Program Managementunmatched
- Purchasing/Procurementunmatched
- Research Skillsunmatched
- Software Administrationunmatched
- Software Upgradesunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Technology Analysisunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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