Technical Support Analyst 4

Ampcus Incorporated

Petersburg, VA

JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Best Practices, Business Services, Calendar Management, Cellular Telephone, Change Requests/Orders, Computer Hardware, Computer Security, Consulting, Customer Support/Service, Email Technology, Establish Priorities, Follow Through, Hardware Administration, Hardware Installation, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Mobile Devices, Needs Assessment, Operations Planning, Operations Security (OPSEC), Printers, Research Skills, Servant leadership, Software Administration, Software Installation, State Government, Status Reports, Strategic Planning, Team Player, Technical Support, Writing Skills
LOCATION
Petersburg, VA
POSTED
2 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Technical Support Analyst 4

Location(s):Petersburg, VA (Hybrid)

Description:
A state government agency has identified a need for regional IT Service Support that will also assist with PC Refresh activities throughout the state.

IT Service Support – PC Refresh

The position will report to the Office of Information Management's IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels, communicate regional IT needs, and serve as the primary IT liaison for the assigned region. The candidate will be responsible for scheduling refresh appointments, imaging devices, deploying equipment, transferring data, installing applications, and performing hardware setup and troubleshooting. Candidates should be comfortable managing their own workload and, ideally, coordinating refreshes and deployments directly with end users.

Daily Duties Include but Are Not Limited To:

  • Determine regional needs related to hardware, software, upcoming projects, and technology initiatives.
  • Communicate regional needs to the IT Operations Center.
  • Demonstrate servant leadership through collaborative strategic and tactical planning to achieve operational goals.
  • Direct users to the appropriate source of support based on their needs.
  • Assist staff with troubleshooting computer, hardware, phone, mobile device, asset inventory, and software issues.
  • Advise users on available technologies to meet business needs or communicate those needs to the IT Operations Center for guidance.
  • Provide coordination and assistance with Asset Management, PC Refresh projects, phone system issues, printer refreshes, and related activities.
  • Escalate urgent issues and outages to the appropriate IT operations, security, and support teams when necessary.
  • Track current and future initiatives, needs, issues, concerns, projects, and action items.
  • Provide weekly status reports on operations and tracked activities to the IT Operations Center.
  • Communicate new technologies, opportunities, events, changes, policies, best practices, and procedures to the assigned region.

Skills:

  • Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management - Required, 1 Year
  • General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings - Required, 1 Year
  • Experience troubleshooting hardware and software hands-on or from a service desk - Required, 1 Year
  • Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work - Required, 1 Year
  • Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need - Required, 1 Year
  • Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting - Required, 1 Year
  • Must have a basic understanding of various types of technology and the ability to research them to troubleshoot possible technical issues - Required, 1 Year
  • Experience working on PC Refresh projects - Required, 1 Year
  • Demonstrated knowledge of Virginia Information Technologies Agencies policies - Required, 1 Year
  • Hardware/software troubleshooting experience - Highly desired, 1 Year
 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com