Job Description
Interview Mode: In Person Only
Need Resume by 14th July
.VDH TECHNICAL SUPPORT ANALYST III (HYBRID)
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
Need Resume by 14th July
.VDH TECHNICAL SUPPORT ANALYST III (HYBRID)
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.
| Skill | Required / Desired | Amount | Experience |
| Bachelor’s degree in an Information Technology related discipline – work experience may meet this requirement in lieu of a degree at the hiring mana | Required | ||
| Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. | Required | ||
| General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. | Required | ||
| Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens | Required | ||
| Experience troubleshooting hardware and software –hands-on or from a service desk | Required | ||
| Demonstrated skills in creating professional communications to users. | Required | ||
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed | Required | ||
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required | ||
| Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh | Highly desired | ||
| Demonstrated success working as a team member and collaborating to achieve objectives. | Highly desired | ||
| Microsoft Office Specialist Certification -Associate or Above. | Desired | ||
| Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) | Highly desired | ||
| Excellent project management skills and ability to manage multiple priorities | Desired | ||
| PC/Hardware experience | Required | ||
| Some level of desktop support experience and supporting a Windows 10environment | Desired | ||
| Hardware/software troubleshooting experience | Required |
| Question 1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question 2 | Please list candidate's email address. |
Numbers & Facts
| Location | Petersburg, Virginia |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 2011 |
| Website | https://beyondsof.com/ |
About Company
Beyond SOF, LLC is a SDVOSB (registered with CVE) which offers the following services:
Special Operations Integration and Recruitment
Business Development/Brokerage
Tech Integration
Sensitive Technical Solutions
Skills
- Analysis Skillsunmatched
- Asset Managementunmatched
- Change Requests/Ordersunmatched
- Code Reviewsunmatched
- Communications Equipment Maintenanceunmatched
- Computer Hardwareunmatched
- Computer Systemsunmatched
- Desktop Administrationunmatched
- Documentationunmatched
- Email Technologyunmatched
- Equipment Maintenance/Repairunmatched
- Follow Throughunmatched
- Hardware Administrationunmatched
- Hardware Installationunmatched
- Hardware Repairunmatched
- Hardware Upgradesunmatched
- IT Procurementunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Leadershipunmatched
- Maintenance Servicesunmatched
- Microsoft Excelunmatched
- Microsoft Office Specialist (MOS) Certificationunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Research Skillsunmatched
- Security Softwareunmatched
- Software Administrationunmatched
- Software Upgradesunmatched
- Team Playerunmatched
- Technical Supportunmatched
- User Account Administrationunmatched
- Writing Skillsunmatched
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