| Skill | Required /Desired | Amount | Consultant Years of Experience | Last Used |
|---|---|---|---|---|
| Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management | Required | 1 | Years | |
| General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. | Required | 1 | Years | |
| Experience troubleshooting hardware and software hands-on or from a service desk. | Required | 1 | Years | |
| Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work | Required | 1 | Years | |
| Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need | Required | 1 | Years | |
| Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting. | Required | 1 | Years | |
| Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues | Required | 1 | Years | |
| experience working on PC Refresh projects | Required | 1 | Years | |
| demonstrated knowledge Virginia Information Technologies Agencies policies | Required | 1 | Years | |
| Hardware/software troubleshooting experience | Highly desired | 1 | Years | |
| No. | Question | Answer |
|---|---|---|
| Question1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? | |
| Question2 | Please list candidate's email address. | |