Description This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP's, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT/OT enterprise teams, and will take part in the after-hours/on-call rotation. Typical Duties: Field incoming help requests from end users in a courteous and professional manner Record, track, and document the problem-solving process through to final resolution Identify and learn software and hardware technology used and supported by the organization Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications Familiarize end users with basic software, hardware, and peripheral device operation Install, upgrade, and support desktops, laptops, printers, Vehicle Mounted Terminals (VMT)'s, network switches, cameras, wireless AP's, Internet Circuit's, VoIP, and other systems Adhere to organizational asset, change, problem, and incident management processes Track all IT/OT assets at assigned location Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment Provide regular status updates via email to site and IT/OT lead teams and actively participate in IT/OT Team meetings Serves as the primary IT support resource for a designated home mill, providing consistent on‑site support and coordination with enterprise IT teams. Provides supplemental onsite or remote support to other Wood Products locations as needed for coverage, special projects, or during absences. Supports IT operations within an active manufacturing environment, coordinating work to minimize disruption to production systems and site operations.
About Company:
We grow trees and make forest products that improve lives in fundamental ways. Our wood products are used to build homes, where families are sheltered and raised. Our cellulose fibers are used to make diapers and other hygiene products that keep people clean and healthy. We innovate to use trees in products you may not expect, such as fabric, plastics and energy. We do these things because growing a truly great company isn’t just about great financial results or being a great place to work, it’s also about making a great contribution to society.