Our Client, a Waste Disposal company, is looking for a Technical Support Analyst II (Audio-Visual) for their Houston, TX location.
Responsibilities:
- Responsible for day-to-day support, maintenance, troubleshooting and evaluation of conference room audio-visual hardware and software. Assist end users with meeting scheduling, setup, and reported issues.
- Work with senior audio-visual staff to monitor the health of Microsoft InTune, Crestron, Logitech, Poly, Neat portals and AppSpace digital signage solutions.
- The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our 800 Capitol building.
- Support includes assisting with end-user technical needs, camera tracking, and meeting scheduling.
- Field support includes remote troubleshooting and end-user training on audio-visual related systems.
- Daily site walkthroughs of 800 Capitol will be required to proactively identify down systems.
- Run system health reports to identify issues.
- Training in production systems and researching new products.
Requirements:- Qualified candidates possess experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat and Logitech audio-visual products.
- Direct experience with all listed systems is not required.
- A strong desire to learn and grow is required.
- The role requires the ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities.
- Candidates should be self motivated, proactive problem solvers with strong attention to detail, exemplary end user support skills, and the ability to adapt in a fast paced, cross functional environment.
- Some knowledge of networking basics is highly desirable.
- Candidate must be able to lift 50lbs, bend, climb ladders and easily maneuver under tables.
Why Should You Apply?