Technical Support Analyst in Richmond VA Onsite

We are looking for Technical Support Analyst in Richmond VA Onsite. Please read the job description below and let me know if you are interested.
 
Position: Technical Support Analyst 2
Location: Richmond, VA (Onsite Local Candidates Only)
Duration: 2+Months Contract
Interview Process: Virtual/In-Person
Req ID: 807600
 
Job Description 
We are seeking a Technical Support Analyst 2 to provide hands-on technical support for end-user computing devices, software, and network-related issues. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining IT hardware and software while delivering exceptional customer service. This is a fully onsite role supporting daily IT operations and ensuring minimal disruption to business users.

Key Responsibilities

• Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
• Configure operating systems, software applications, and user accounts.
• Image and prepare devices according to organizational security standards.
• Assist with the installation of networking equipment, including routers, switches, access points, and cabling.
• Respond to help desk tickets, phone calls, and walk-up support requests.
• Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues.
• Provide Tier 1 and Tier 2 technical support and escalate complex issues when necessary.
• Support Microsoft Office, email systems, and other business applications.
• Maintain accurate documentation of incidents, requests, and resolutions.
• Follow organizational security policies and maintain confidentiality when handling sensitive information.

Required Qualifications

• Minimum 4 years of technical support or desktop support experience.
• Strong knowledge of networking fundamentals including:
  • TCP/IP
  • DNS
  • DHCP
  • Wi-Fi
  • VPN
• Experience with device imaging and deployment tools.
• Knowledge of help desk ticketing systems and IT service management (ITSM) processes.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Ability to lift and move IT equipment such as computers, monitors, and networking devices.
• Ability to follow security protocols and maintain confidentiality.

Preferred Qualifications

• Experience with HelpSpot ticketing system.
• Experience supporting enterprise desktop environments.
• Familiarity with system security best practices.

Required Skills

• Desktop & Laptop Support
• Windows Operating Systems
• Device Imaging & Deployment
• Hardware & Software Troubleshooting
• Network Troubleshooting
• TCP/IP, DNS, DHCP, Wi-Fi, VPN
• Help Desk & ITSM Ticketing Systems
• Customer Support
• IT Equipment Installation
• Strong Communication & Organizational Skills

 
 
 
Best Regards,
Salman Alam
IT Recruiter||Syntricate Technologies Inc.
Direct: 781-236-6328
Email:

salman.a@syntricatetechnologies.com