Technical Support Analyst

Epitec, Inc

Lisle, IL(remote)

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JOB DETAILS

SALARY

$31–$36 Per Hour

SKILLS

Analysis Skills, Automotive Repair and Maintenance, Communication Skills, Customer Support/Service, Help Desk, Maintenance Services, Microsoft Office, Network Support, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Publications, Regulatory Compliance, Schematics, Team Player, Technical Consulting, Technical Support, United States Citizen, Willing to Travel, Writing Skills

LOCATION

Lisle, IL

POSTED

Today

Job Title: Technical Support Analyst - Remote
Location: Training onsite in Lisle, Illinois, 100% Remote after
Job Type: W2 Contract - 12 months, ongoing
Expected hours per week: 40+ hours per week
Pay: $31-$36
~US Citizen or Green Card only~
Job Description:
This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms. Diesel experience is a MUST. Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed.

This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team.

Responsibilities include but are not limited to;
• Provide publications feedback to our publication’s teams
• Escalate trending failure modes to Service Engineering
• Future travel to dealer locations is a possibility

Basic Requirements
• Bachelor’s degree
• At least 2 years of field service engineering, automotive service or truck service experience
OR
• At least 4 years of field service engineering, automotive service or truck service experience

Desired Skills
• MS Office
• Excellent written and verbal communication skills
• Class 8 Truck experience
• Critical thinking and problem solving

#LI-LS1 #INDOEM

About the Company

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

EMPLOYEE BENEFITS

Professional Development, 401K, Employee Referral Program, Life Insurance

FOUNDED

1978

WEBSITE

https://epitec.com/

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