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Technical Support Analyst

Apollo Technology Solutions LLC

  • Petersburg, VA
  • 9 days ago
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    Skills

    • Administrative Skillsunmatched
    • Analysis Skillsunmatched
    • Asset Managementunmatched
    • Business Supportunmatched
    • Cellular Telephoneunmatched
    • Coachingunmatched
    • Computer Hardwareunmatched
    • Computer Systemsunmatched
    • Customer Support/Serviceunmatched
    • Educational Technologyunmatched
    • Electrical Wiringunmatched
    • Email Technologyunmatched
    • Establish Prioritiesunmatched
    • Follow Throughunmatched
    • Hardware Repairunmatched
    • IT Procurementunmatched
    • IT Service Management (ITSM)unmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Information/Data Security (InfoSec)unmatched
    • Inventory Reportsunmatched
    • Leadershipunmatched
    • Medical Record Systemunmatched
    • Microsoft Excelunmatched
    • Microsoft Outlookunmatched
    • Microsoft PowerPointunmatched
    • Microsoft SharePointunmatched
    • Microsoft Wordunmatched
    • Mobile Devicesunmatched
    • Multitaskingunmatched
    • Needs Assessmentunmatched
    • Network System Hardwareunmatched
    • Peripheral Hardwareunmatched
    • Project/Program Managementunmatched
    • Purchasing/Procurementunmatched
    • Research Skillsunmatched
    • Security Softwareunmatched
    • Software Administrationunmatched
    • Team Playerunmatched
    • Technical Leadershipunmatched
    • Technical Operationsunmatched
    • Technical Supportunmatched
    • Technical Writingunmatched
    • Technology Analysisunmatched
    • Writing Skillsunmatched

    Description


    Title: Technical Support Analyst
    Location: Petersburg, VA - Onsite
    Duration: 3 Months
    Interview: In Person Only

    Note: This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

    Job Description:
    Assessing, maintaining, supporting district's technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.

    Key Responsibilities
    Technology Needs Assessment
    • Evaluate district needs for hardware, software, systems, and upcoming technology projects.
    • Track current and future initiatives, issues, concerns, and action items.

    Technical Support & Troubleshooting
    • Provide technical assistance for applications, hardware, and system-related issues.
    • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
    • Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

    Systems Maintenance & Documentation
    • Document, maintain, upgrade, or replace hardware and software systems.
    • Maintain accurate district asset inventory records.

    Procurement & Security
    • Review and recommend procurement of information technology equipment.
    • Maintain required security controls over software and related systems.

    User Support & Technology Guidance
    • Advise users on available technologies that support business needs.
    • Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

    Issue Escalation
    • Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

    Additional Experience (Preferred)
    • Experience supporting office relocations, including server moves and telephone setup.
    • Experience initiating or supporting Electronic Health Records (EHR) implementation.

    Required Skills:
    • Knowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
    • General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
    • Experience leading meetings, configuring audio equipment
    • Experience toubleshooting hardware and software-hands on or from a service desk
    • Experience creating professinal communications to users
    • Demonstrated success in managing and prioritizing work
    • Must have basic understanding of writing technical processes and instructions to simply processes for user.
    • Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
    • Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
    • Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
    • Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
    • Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
    • Must demonstrated success working as a team member and collaborating to achieve objectives.
    • Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
    • Excellent project management skills and ability to manage multiple priorities

    Numbers & Facts

    LocationPetersburg, VA

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