Technical Support Analyst

American Technology Consulting

Richmond, VA

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JOB DETAILS

SKILLS

Analysis Skills, Computer Hardware, Computer Software, Customer Support/Service, Desktop PC, Help Desk, Laptop Hardware, Network Software, Problem Solving Skills, Software Development, Software Engineering, Systems Engineering, Technical Support, Time Management

LOCATION

Richmond, VA

POSTED

30+ days ago

TWO ROLES! Pls submit your TOP TWO candidates only! Duration:Expected duration March 23, 2025 with possible extension ON SITE REQUIRED: 4 days a week. 4 days /week ON SITE required Parking is NOT provided for contractors This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance * Act as a first point of contact for providing technical support to all areas within the organization. * Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed. * Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems. * Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff. * Triage and route advanced second and third tier requests to the appropriate technical personnel. * Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

About the Company

American Technology Consulting

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