Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Technical Support Analyst
Location(s): Richmond, VA
Role Description, Day to Day:
A new online regulatory platform was launched to enable charitable organizations to submit digital applications and renewals more efficiently. The platform supports more than 12,000 registered organizations and replaces traditional manual processes with a modern, streamlined online experience.
This initiative is part of a long-term enterprise modernization program focused on enhancing digital services, improving operational efficiency, and delivering a better experience for both external users and internal stakeholders. Over the next decade, the platform will be expanded to support multiple regulatory programs, with ongoing support from the organization's Information Technology, Administrative, and Financial Services teams.
| Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move | |
| Extensive experience providing customer service skills, preferably in technical support, help desk, or application support environment. | Required | 8 | Years | |||
| Strong communication skills, with an ability to translate technical concepts into clear, user-friendly guidance. | Required | 8 | Years | |||
| Extensive experience providing customer or technical support for SaaS or low code/no code applications (e.g., ServiceNow, Appian, Power Platform) | Required | 8 | Years | |||
| Experience in testing complex systems to determine that business needs are met. | Required | 8 | Years | |||
| Detail oriented, organized, and capable of managing multiple requests simultaneously. | Required | 8 | Years | |||
| Ability to work independently while collaborating effectively with cross functional teams. | Required | 8 | Years | |||
| Experience supporting government, regulatory, or compliance-driven applications preferred. | Desired | 5 | Years | |||
| Familiarity with ticket management systems (e.g., ServiceNow, Jira, Freshdesk). | Desired | 2 | Years |
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI