Job Description Title: Technical Support Analyst Location: Richmond, VA – Onsite (5 Days a Week) Duration: 3+ Months Interview: Web Cam and In-person Note: The role is funded for 400 hours. There is a strong possibility of extension, but it's not guaranteed. Position Summary The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.
Key Responsibilities Equipment Installation & Setup Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices. Set up and configure operating systems, software applications, and user accounts for new and existing staff. Assist with the physical installation of networking equipment (routers, switches, access points) and cabling. Image and prepare devices according to organizational standards and security policies. Ongoing Technical Support Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. Diagnose and resolve hardware, software, network connectivity, and peripheral issues. Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary. Support common business applications, email systems, and productivity software. Required Skills Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies. Familiarity with device imaging, deployment tools, and system security best practices. Knowledge of help desk ticketing systems and IT service management workflows. Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues. Strong communication skills, with the ability to explain technical information in a user-friendly manner. Excellent organizational and time-management skills to handle multiple requests and priorities. Skilled in customer service and maintaining a professional, supportive demeanor with end users. Ability to work independently as well as collaboratively within a team. Ability to adapt to changing technology, tools, and organizational needs. Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. Ability to maintain confidentiality and follow security protocols when handling sensitive information. Experience with Helpspot as a ticketing system. Show more Skills
2nd Level Supportunmatched
Analysis Skillsunmatched
Best Practicesunmatched
Business Solutionsunmatched
Communication Skillsunmatched
Computer Securityunmatched
Customer Support/Serviceunmatched
DHCP (Dynamic Host Configuration Protocol)unmatched
DNS (Domain Name System)unmatched
Desktop PCunmatched
Email Technologyunmatched
Equipment Maintenance/Repairunmatched
Hardware Administrationunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Network Configuration Managementunmatched
Network Connectivityunmatched
Network Monitoringunmatched
Network Routersunmatched
Network Switchingunmatched
Network System Hardwareunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Security Protocolsunmatched
Software Administrationunmatched
System Operationsunmatched
Systems Administration/Managementunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
VPN (Virtual Private Network)unmatched
Wireless Communicationsunmatched
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