Technical Support Analyst

IT Support Analyst – Level I | 24x7 Environment

Our hospital client is seeking a customer-focused IT Support Analyst (Level I) to provide frontline technical support in a fast-paced healthcare environment where technology plays a critical role in patient care.

This role supports clinicians, administrative staff, and hospital departments by troubleshooting technical issues, maintaining systems, and ensuring end users can access the tools they need to do their jobs.

Important: Because hospitals operate 24/7, candidates must be flexible to work various shifts, including evenings, weekends, and holidays if needed.

Key Responsibilities
• Provide Level I technical support for PCs, printers, mobile devices, and VoIP phones
• Troubleshoot network and internet connectivity issues
• Assist users with password resets, account creation/modification/termination
• Support Windows systems and Microsoft technologies
• Reimage and deploy laptops and workstations
• Document and update tickets to ensure smooth shift handoffs
• Escalate high-priority issues when necessary
• Assist with basic monitoring tasks and special IT projects

Common calls include login issues, connectivity problems, printer troubleshooting, and application access support.

Technology Environment
Active Directory, Windows environments, Citrix Workspace, Config Manager, BeyondTrust/Bomgar, Lansweeper, BitLocker, Outlook, MS Teams, and healthcare systems such as Epic, Meditech, Allscripts, PatientKeeper, Teletracking, and others.

Required Skills
• Strong customer service and communication skills
• Experience troubleshooting Windows PCs and peripherals
• Basic understanding of Active Directory
• Working knowledge of TCP/IP, DNS, and DHCP
• Ability to walk non-technical users through solutions

Qualifications
• High School Diploma or GED (required)
• Experience supporting Windows-based computers and network printers
• Experience supporting mobile devices and VoIP phones preferred

Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.