Technical Support Analyst

AV Instructional Technology Technician

• Agency Interview Type: Both Web Cam and In Person Interview

• Work Arrangement: Onsite

Organizational Objectives

• Delivering reliable audiovisual services that support teaching, learning, and university operations.

• Maintaining operational readiness of classroom and event technology.

• Providing professional AV support for academic, administrative, and special events.

• Ensuring rapid response to classroom technology issues.

• Assisting with AV installations, upgrades, and preventative maintenance.

• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.

• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.

• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation and departmental uptime goals.

• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.

• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.

• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.

• Coordinate with event organizers to confirm technical requirements and respond to issues during events.

• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.

• Provide professional technical assistance to faculty, staff, students, guests, and event participants.

• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.

• Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.

Qualifications & Requirements

Minimum Qualifications

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.

• At least 2 years of experience supporting professional or enterprise audiovisual systems.

• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.

• Experience supporting live events, meetings, classroom technology, or executive presentations.

• Experience using a help desk or ticket management system.

• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.

• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Preferred Qualifications

• Bachelor's degree in Information Technology, Electronics, Audiovisual Technology, or a related field.

• 2 to 4 years of professional audiovisual support experience.

• Experience supporting audiovisual and instructional technology in a higher education environment.

• AVIXA Certified Technology Specialist certification.

• Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.

Required Skills & Experience Matrix