Technical Support Analyst

Irium - Mexico

wichita Falls, TX

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Adobe Creative Suite, Analysis Skills, Communication Skills, Computer Hardware, Computer Workstations, Customer Support/Service, Customer/Client Research, Documentation, Enterprise Applications, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Keyboards, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows 7, Microsoft Windows Desktop, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, On Site Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Technical Support, Time Management, Vendor/Supplier Planning, Writing Skills

LOCATION

wichita Falls, TX

POSTED

30+ days ago

Job Details:

Wichita Falls, Tx - USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

Bachelor’s degree in Computer Information Systems or related field.
+1 year of experience in working in an IT help desk, support, or customer service role
Knowledge of any ticketing system.
Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
Strong customer service skills.
Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
Effective written and verbal communication skills.

Responsabilities:

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
Initiate and schedule with vendor to replace or fix hardware issues.
Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
Set up and configure new Windows desktop/laptops or mobile devices for new hires.
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
Participate in meetings and projects or tasks by IT management.

About the Company

Irium - Mexico

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