Technical Support Coordinator IV

Ampcus Incorporated

Brentwood, TN

JOB DETAILS
SKILLS
Analysis Skills, Atlassian JIRA, Business Services, Communication Skills, Consulting, DevOps, Equipment Maintenance/Repair, Help Desk, Identify Issues, Microsoft Windows Operating System, Needs Assessment, Operating Systems, Operational Audit, Organizational Skills, Production Machining, Root Cause Analysis, Software Administration, System Operations, Systems Administration/Management, Technical Support, Testing
LOCATION
Brentwood, TN
POSTED
30+ days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Technical Support Coordinator IV
Job Location: Brentwood, TN

Description: Hybrid Role

Top 3-5 Must Have Skills - Scripting, Log Analysis/Troubleshooting/Root Cause, Azure Intune experience. Reviews, analyzes and evaluates operation of systems.

Job Duties:

  • Provides technical direction and recommendations to improve utilization. Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods. Assists with testing of new release of systems, vendor modifications, and upgrades.
  • Experience and Education: Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.
  • Possesses beginning to working knowledge of subject matter.
  • The Technical Support Coordinator IV will function between Tier 3 support and light engineering work—supporting both DevOps and Development teams.
  • The position involves troubleshooting, root-cause analysis, log review, and escalation work rather than full development or help desk duties.
  • The role is not entirely help desk and not engineering, but a mid-level hybrid technical support position.

Top Required Skills:

  • Troubleshooting & Analysis
  • Ability to differentiate issues: software, OS, system, configuration, or hardware.
  • Must review logs, including Windows Event Viewer, identify errors, and determine escalation needs.
  • Perform root cause analysis and communicate findings clearly to development teams.

Technical Knowledge:

  • Familiarity with general software troubleshooting.
  • Experience with tools such as JIRA or Confluence.
  • Ability to perform light configuration changes when possible.

Scripting / Automation:

  • PowerShell scripting experience is highly valuable.

Role Expectations:

  • First attempt to fix issues when possible (quick configuration adjustments, software checks).
  • When not resolvable, create detailed tickets with clear diagnostic information for the Dev team.
 

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com