Technical Support Engineer - 175503

Responsibilities: of the Technical Support Engineer: Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions. Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments. Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements. Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives. Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams. Deliver technical training, end-user guidance, and best practices to ensure successful platform utilization. Document customer environments, technical configurations, troubleshooting efforts, and implementation milestones. Qualifications: for the Technical Support Engineer: 2+ years of experience in technical support, IT support, network support, help desk, systems administration, customer-facing technical roles, or a related technical position. Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments. Experience with Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), Windows Server, or other enterprise IT infrastructure technologies is preferred. Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security. Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues across infrastructure, networking, and software environments. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience. Compensation: : $28-$35/hr Comprehensive Benefits including Medical, Dental, and Vision