Provides frontline technical support to faculty, staff, and students in person, remotely, and through the Department's service-request process.
Diagnoses and resolves common issues involving:
Windows and macOS computers
Software and applications
User accounts and authentication
Printers and peripherals
Network and connectivity issues
Monitors, docking stations, keyboards, mice, and related equipment
Mobile devices and other Department technology
Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
Classroom, AV & Conferencing Support – 25%
Provides frontline support for classroom, conference-room, and audiovisual technologies.
Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
Assists Department IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other Department activities.
Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
Endpoint & Device Support – 20%
Assists Department IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
Responsibilities may include:
Preparing computers for deployment
Installing approved software
Connecting and configuring peripherals
Performing routine software and operating-system updates
Assisting with device enrollment
Replacing or deploying computers and other equipment
Assisting with technology inventory and equipment tracking
May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of Department IT staff and based on assigned access.
Technology Operations & Team Support – 10%
Assists Department IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
Follows established procedures and technical documentation and helps document newly identified issues and solutions.
Works collaboratively with Department IT staff and Department technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
Performs other related duties as assigned.
Required Qualifications:
High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
Basic knowledge of computer hardware, software, operating systems, and peripherals.
Ability to troubleshoot common computer and technology problems.
Familiarity with Windows environments
Preferred Qualifications:
Associate degree or technical certification in information technology, computer science, information systems, or a related field.
Familiarity with one or more of the following is helpful:
Windows 10/11
macOS
Microsoft 365
Basic networking concepts
Active Directory
Microsoft Intune
Jamf
Mobile devices
Classroom or audiovisual technology
Microsoft Teams, Zoom, or similar conferencing technologies
Additional Knowledge, Skills & Abilities:
Ability to learn new technologies, systems, and procedures.
Ability to follow technical instructions and established procedures.
Ability to recognize when an issue should be escalated to more experienced IT staff.
Strong customer-service and interpersonal skills.
Ability to communicate effectively with technical and nontechnical users.
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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Numbers & Facts
Location
Columbia, SC
Skills
Audioconferencingunmatched
Audiovisualunmatched
Authenticationunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Computer Scienceunmatched
Computer Softwareunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Educational Technologyunmatched
Equipment Replacementunmatched
Functional Testingunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Keyboardsunmatched
Mac Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Network Connectivityunmatched
Onboardingunmatched
Operating Systemsunmatched
Operational Supportunmatched
Peripheral Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Software Installationunmatched
Systems Maintenanceunmatched
Technical Operationsunmatched
Technical Supportunmatched
Technical Writingunmatched
Testingunmatched
Videoconferencingunmatched
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