We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team.
In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients.
Key Responsibilities:
Provide timely and efficient Level 2 support for hardware, software, and network issues.
Diagnose and resolve complex technical problems escalated from Level 1 support.
Document support activities and solutions in the ticketing system.
Assist in system installations, configurations, and upgrades.
Collaborate with other IT teams to ensure seamless service delivery.
Maintain IT infrastructure by performing regular maintenance and updates.
Requirements
Qualifications:
1 to 2 years of experience in technical support or a related IT role
Bachelor's degree in Computer Science, Information Technology or related field is Mandatory
Strong knowledge of Windows and Linux operating systems.
Experience with troubleshooting network connectivity and software issues.
Familiarity with ticketing systems and IT service management processes.
Good communication skills in English, with ability to explain technical concepts clearly.
Numbers & Facts
Location
Provo, UT
Salary
$60,000–$75,000
Skills
Communication Skillsunmatched
Computer Scienceunmatched
English Languageunmatched
Hardware Administrationunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Linux Operating Systemunmatched
Microsoft Windows Operating Systemunmatched
Network Softwareunmatched
Network Supportunmatched
Problem Solving Skillsunmatched
Service Deliveryunmatched
Software Administrationunmatched
Support Documentationunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Time Managementunmatched
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