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Technical Support Engineer Automations II: 26-01090

Akraya Inc.

Orlando, FL

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JOB DETAILS
SALARY
$30–$33 Per Hour
SKILLS
Apache, Communication Skills, Customer Relations, Customer Support/Service, Debugging Skills, HTML (HyperText Markup Language), IT Service Management (ITSM), Identify Issues, Internet Technology, Interpersonal Skills, JSON, JavaScript, Leadership, Problem Solving Skills, Technical Recruiting, Technical Support, Tomcat, Writing Skills, XML (EXtensible Markup Language)
LOCATION
Orlando, FL
POSTED
30+ days ago
Primary Skills: JavaScript (Expert), Web Technologies (Advanced), Remote Administration (Advanced), Troubleshooting (Expert), Customer Service (Proficient)
Contract Type:  W2 only
Duration:  12 months with possibility of extension
Location: Orlando, FL (#LI-Hybrid)
Pay Range: $30.00 - $33.00 per hour
#LP

Job Summary:
In this role, you will tackle some of the most challenging issues on the client platform, serving as the first point of escalation within the technical support department. The candidate will provide regular updates to customers, quickly understand the client
platform, and requires strong technical skills alongside excellent interpersonal and customer service abilities. This position necessitates an onsite presence two days a week.

Key Responsibilities:
  • Manage and resolve complex technical issues on the client platform.
  • Act as the first point of escalation for technical support.
  • Maintain frequent and effective communication with customers regarding the status of their issues.
  • Quickly gain comprehensive knowledge of the client platform to effectively support its users.
  • Provide outstanding customer service while interfacing directly with clients.
Must-Have Skills:
  • Strong JavaScript writing and debugging skills.
  • Proficiency in Web Technologies including Apache, Tomcat, HTML, XML, JSON.
  • Excellent troubleshooting capabilities.
Industry Experience:
Experience in IT Service Management (ITSM) or similar tech support environment highly preferred.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
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About the Company

A

Akraya Inc.

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