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Technical Support Engineer (Cloud / Application Support)

Artech LLC

Stamford, CT

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JOB DETAILS
SALARY
$55–$60 Per Hour
SKILLS
Agiloft, Analysis Skills, Cloud Applications, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Hardware Installation, Identify Issues, Internet Technology, LDAP (Lightweight Directory Access Protocol), Microsoft Active Directory, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Salesforce.com, Software Administration, Software Licenses, Systems Administration/Management, Technical Support, Telephone Skills, Track Customer Issues, Writing Skills
LOCATION
Stamford, CT
POSTED
30+ days ago

Request-ID: 66228-1
Title:  Agiloft Developer
Locations: Stamford, CT/Remote
Duration: 6 Months
 
Salary Range: $55 - $60/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2.
 
Role Descriptions:
  • Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them.
  • Follow all ticket SLA and notation departmental guidelines.
  • Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce.
  • Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues.
  • Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software
  • Perform routine server installations and refresh following documentation to ensure maximum availability.
  • Maintain accurate and detailed records of customer interactions, including support tickets and resolutions.
  • Validate and escalate more complex technical issues to the appropriate teams
  • A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues.
  • Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work.
  • Strong verbal and written communication skills.
  • Ability to manage multiple tasks independently and as part of a team in a fast-paced environment.
  • High attention to detail and organizational skills.
  • Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn complex and wide-ranging programs.
 
Required Skills: CloudBees, Must Have 4 to 7 years in MS Word.            
Experience Required: Overall Experience is Required is 6 to 8 years.
 
Company Benefits & Culture
  • Inclusive and diverse work environment
  • Opportunities for professional growth and development
  • Comprehensive health and wellness benefits
 
Appreciate your quick response and please feel free to reach me out for any query you may have.
 
Thanks

About the Company

A

Artech LLC

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