Technical Support Engineer (Enterprise AV systems)

BC Forward

Fort Collins, CO

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JOB DETAILS

SALARY

$46–$58 Per Hour

JOB TYPE

Full-time

SKILLS

Atlassian JIRA, Audiovisual, Bug Tracking/Defect Management, Business Solutions, Customer Escalations, Customer Experience, Customer/Client Research, Documentation, Fortune 500 Customers, Government, Hewlett-Packard Product Family, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology Consulting, Knowledge Base, Operational Support, Pattern Analysis, Problem Solving Skills, Product Design, Product Engineering, Product Management, Product Support, Root Cause Analysis, Status Reports, Support Documentation, Systems Administration/Management, Technical Support, Technical/Engineering Design, User Documentation, User Interface/Experience (UI/UX), Vehicle Driving

LOCATION

Fort Collins, CO

POSTED

13 days ago

Job Title: Technical Support Engineer (Enterprise AV systems)Location: Fort Collins, CODuration: Contract - 12 monthsPay Range: $44.82/hr $58.67/hr (W2)Job ID: 406777About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.Job DescriptionWe are seeking a Technical Support Engineer to join our dynamic team. The ideal candidate will have strong experience in enterprise technical support, AV and collaboration systems, and pilot deployment operations and a proven ability to drive system availability, resolve complex issues, and translate user feedback into actionable product improvements.Responsibilities:Serve as the primary support contact for approximately 400 users across 15 installed units; provide remote Tier 1-3 support including triage, troubleshooting, documentation, and escalation.Monitor system health and availability for HP Dimension with Google Beam and coordinate with IT, AV, facilities, and external partners.Synthesize user feedback and support learnings into clear insights for product design, product management, and engineering.File and track bugs in JIRA, drive root-cause analysis, and report status, risks, and next steps to stakeholders.Identify recurring issues and distinguish adoption friction from technical reliability and design gaps.Author troubleshooting guides and knowledge base articles to support users and product readiness.Improve pilot support workflows and documentation to scale operations and readiness.Required Skills & Qualifications:Experience providing Tier 2 or Tier 3 enterprise technical support, including triage, bug reporting, tracking, and escalation.Strong user-facing communication and documentation skills; ability to convey technical and experiential issues clearly and calmly.Working knowledge of enterprise video collaboration systems (cameras, audio, displays, room systems).Experience with remote support operations, monitoring, and incident management across multiple stakeholders.Ability to analyze patterns, identify root causes, and provide actionable recommendations.Preferred Skills:Experience supporting pilots or early-stage deployments of new technology platforms.Familiarity with Google Meet and Zoom in enterprise environments.Hands-on experience with JIRA or similar bug tracking tools and ITIL-aligned processes.Background in Enterprise AV, Collaboration Systems Support, UX Operations, or Customer Experience Operations.Why BCforward?At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:Competitive compensation and benefitsOpportunities for growth with global clientsA supportive, inclusive culture that values innovation and peopleExposure to cutting-edge technologies and projectsAbout Our CommitmentBCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.Interested? Apply Now!If this sounds like the right opportunity for you, please apply with your most recent resume.

About the Company

BC Forward

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Technical Support Engineer (Enterprise AV systems)

BC Forward

Fort Collins, CO

About the Company

BC Forward

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