Technical Support Engineer
Location: This is a 100% remote position and we are considering candidates from any major city in the US
Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.
The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.
Responsibilities:
• Provide second-level support with a focus on our US-based customers. • Help pave the way as the knowledge source to our growing customer base. • Work to resolve our customers most pressing technical issues. • Apply creativity and innovative ideas to support and create a lasting experience for our customers. • Take ownership of customer cases and troubleshoot customers issues. • Support our customers in making the most of our products. • Take on projects either within/with other teams to create a company-wide impact.
Requirements:
• Must be a US citizen. • At least 2 years of experience in a similar role. • Industry experience in Cyber Security, particularly network security or application security is required. • Experience with enterprise customer accounts is required. • Technical networking knowledge in TCP/IP and the application layer. • Technical experience supporting Linux-based products. • Composing SQL queries and working with Databases. • Working with Docker/Kubernetes-based environments is preferred. • Experience with Scripting languages (Bash, Python or equivalent) is preferred. • BS degree in CS or equivalent is preferred. • Enjoy working with customers using excellent communication and problem-solving skills.
Salary Range: The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.