We are seeking a Technical Support Engineer in Cranberry Twp, PA
Job Duties:
Provide technical support to customers including initial problem assessment, diagnosis, troubleshooting, customer service and resolution in the industrial automation field. - Technical service & support by phone or customer site - Detailed documentation of customer issues. - Expand technical service department - Representative and internal staff training. - Amount of travel: Approx. 25%. Mostly air travel, plus occasional international travel - In-house and on-site training of customers
Required skills: - Educated to degree level or equivalent in a technical / electrical field - Able to read and understand electrical and pneumatic schematics - Strong customer service skills - 2-4 years experience within a technical support role, diagnosing and resolving technical problems in the industrial automation field. - Excellent verbal and written communication skills - Strong analytical & technical skills - Flexible and supportive approach to team work - Good working knowledge of Microsoft Office - PLC & CNC programming
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