Technical Support Engineer - Platform Technologies

HonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline — it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.
 
Job Title: Technical Support Engineer
Location: San Diego, CA/ Kirkland, WA
Work Type: Hybrid (In-office twice a week – Wednesdays and Thursdays currently, subject to change)
 
Job Overview:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Platform. This includes serving as the final point of escalation within the technical support department and mentoring junior team members across various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role requiring strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able and willing to work outside of normal business hours (evenings/weekends, holidays) as needed.
 
Key Responsibilities:
· Demonstrated ability to troubleshoot difficult technical issues
· Working knowledge of the components in a web application stack
· Experience writing or debugging Object-Oriented code (Java preferred, other relevant technologies acceptable)
· Experience in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
· Experience with relational databases (e.g., MySQL, Oracle)
· Experience administering Linux/Unix OR Microsoft Server
· Excellent verbal and written communication skills
· Works well in a team environment
· Strong personal commitment to quality and customer service
· Ability to understand and communicate complex technical systems
· Proven ability to maintain a professional demeanor when handling complex user issues
 
Must-Have Skills (Non-Negotiable):
· Strong knowledge of databases
· Object-Oriented programming languages (Java, JavaScript preferred)
· Experience working with customers on the support side (good to have)
 
Nice-to-Have / Trainable Skills:
· ServiceNow platform knowledge (big plus, but can be learned on the job)
· Linux knowledge (optional, can be learned on the job)
· Degree in Computer Science (preferred but not mandatory with sufficient technical experience)
· Fundamental understanding of ITSM, ITIL, or CMDB
· Deep understanding of JavaScript
· Advanced MySQL or Oracle experience