Technical Support Engineer

About the Role

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.

What Youll Do

• Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues • Provide best practice design, installation, and configuration expertise to enterprise customers • Communicate technical matters to customers both orally and in writing • Own customer issues from creation to resolution • Collaborate with Engineering and Product teams to test new products and identify bugs • Write technical knowledge base articles and whitepapers • Staying up to date on the latest products and industry technologies • Build tools and processes that will scale

What You Bring

• Bachelor's or Masters degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus • Ability to communicate complex technical matters both orally and in writing • Demonstrated problem-solving skills and attention to detail • Ability to work within a team environment • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+ • Willing and able to work on-site in San Mateo 5 days per week

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans • Nationwide medical, vision, and dental coverage • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options • Expanded mental health support • Paid parental leave policy & fertility benefits • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time • Professional development stipend • Fertility stipend • Wellness/fitness benefits • Healthy lunches provided daily • Commuter benefits

Additional Information

We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.