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Technical Support Engineer

Insight Global

Vancouver, WA

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Data Migration, Database Backup, Desktop Administration, Functional Testing, Identify Issues, Legal, Microsoft Windows Operating System, Network Connectivity, Office Suites, On Site Support, Organizational Skills, PC Software, Password Security, Presentation/Verbal Skills, Software Administration, Technical Support
LOCATION
Vancouver, WA
POSTED
2 days ago
Job Description Insight Global is looking for a Technical Support Engineer to work onsite at their client's facility in Vancouver, WA. This person will be working in a Tech Cafe (Service Desk) environment and will be the first point of contact with internal users for the troubleshooting any low/medium complexity PC issues, software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Providing white glove service (both in person and virtually) for basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, etc. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts. This person will also assist with PC Lifecycle management activities (PC inventory and shipments to internal users). On occasion, they will take part in conducting functional test of conference rooms within scope. This will be an onsite role, Monday-Friday 8am-5pm PST (1 hour for lunch). Excludes major holidays. Compensation: $20.00-23.00/hr Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2+ years of experience in an enterprise technical support role Excellent customer service, written/verbal communication, and organization skills Experience in basic break/fix support (technical diagnosis and repair) of Windows based PCs Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity issues) Experience troubleshooting software applications and supporting core Microsoft applications Experience with: - Active Directory - ServiceNow - Applying hashes - PC Lifecycle management - HP branded devices

About the Company

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Insight Global

INDUSTRY
Other/Not Classified

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