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Technical Support Engineer

General Motors

  • Warren, MI
  • Today
  • $30–$32 Per Hour
  • Full-time
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Skills

  • Content Developmentunmatched
  • Documentationunmatched
  • Identify Issuesunmatched
  • Mobile Applicationsunmatched
  • Solar Powerunmatched
  • System Integration (SI)unmatched
  • Technical Supportunmatched
  • Training/Teaching Materialsunmatched
  • Willing to Travelunmatched

Description

Insight Global is seeking a Technical Support Engineer for a top energy technology client. This candidate will serve as the highest level of technical escalation support for advanced home energy products, including EV charging, energy storage, residential energy systems, solar or home energy integrations, connectivity, mobile app behavior, and integrated system performance. They will also be responsible for turning technical learnings into scalable resources by creating training content, how-to documentation, troubleshooting guides, technical bulletins, service guidance, and support playbooks that help the broader organization troubleshoot faster and prevent repeat escalations. This role is hybrid in Warren, MI and will require occasional travel up to 10%.

Numbers & Facts

LocationWarren, MI
Job TypeFull-time
IndustryHealthcare Services
Salary$30–$32 Per Hour
Year Founded2001
HeadquartersAtlanta, Georgia, US
Websitehttp://www.insightglobal.net

Qualifications

• 4+ years of experience in technical troubleshooting, systems engineering, product support, field service engineering, electrical systems, energy systems, EV charging, or a related technical environment

• Strong understanding of electrical systems, power distribution, residential energy systems, EV charging infrastructure, energy storage, or distributed energy resource

• Experience supporting residential energy products, energy storage systems, EV charging equipment, solar or home energy integrations, or IoT-connected products

• Willingness to travel approximately 5-10% based on business need

Benefits

Paid Time-Off, 401K Match, Paid Sick Days, Medical, Dental, Vision

About Company

Company Context

ASP is a medical supply company selling products such as syringes, gowns, wound care products, and other healthcare supplies to hospitals and large physician groups.
The company is in growth mode and is targeting roughly 3x revenue growth.
They have been overhauling supply chain operations and have already transformed 4 of their 5 supply chain organizations.
The previous person in the role was promoted to Director, which suggests there is visibility and growth potential.

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